COVID-19: looking for a travel refund?
Read More
We are hiring - join our great team!
Apply to work with us
COVID-19: updates for our licensed businesses
Read More
COVID-19: consumer info & resources
Read More

We are a provincial regulator.

We license certain sectors and offer information & referrals to the public.

Decision summary: licence suspensions for five BC home inspectors without insurance

2021-10-27

Decision summary: three BC funeral directors and embalmers fined for violating educational requirements

2021-10-22

Decision summary: two BC funeral directors ordered to comply with educational requirements

2021-10-07

Get a refund for cancelled travel

Start a complaint

Need to cancel a contract?

Information for our licensed businesses

Look up a business

Trying to return a car?

Getting collection calls?

Got a taxi complaint?

Salesperson at your door?

Sign up to get tips & alerts

Buying an event ticket?

Recent consumer tips

How to spot and avoid fake online businesses

Caution your loved ones about the “hang-up delay” scam

Online shopping fails: your options if you don’t like your product

What to know about bringing a vehicle to BC from another province

5 things to budget for if you’re a new homeowner

BC couple’s spring skiing plans go downhill fast